30-day return guarantee
If you are not entirely satisfied with your purchase or even change your mind then you should notify us in writing of your wish to cancel your order within 30 days of receiving the product. You will receive a refund.
Notice for returns
We expect you to take the product out of its packaging to inspect it as if you were in a store making the purchase. If you use the product beyond this or for example throw away the packaging and return the product to us, then we reserve the right to make a small deduction from the full order value and part refund accordingly. The product ideally needs to be in first class re-saleable condition. If you return the product unused in its original packaging then you will receive back the original order value including a basic delivery charge. You are obliged to pay for the cost of the freight in returning the goods to us.
Time of Refund
Ordinarily we would look to refund you immediately upon receipt of the returned product, but pragmatically this may take a few working days and part of the process may consist of the time taken for debit or credit card processing.
OthersWe are obliged to provide you with goods that are of satisfactory quality, fit for purpose and as described. You should contact us immediately if you consider that one of our products has failed in these regards.
If you do receive a faulty product from us, you are obliged to provide us with the opportunity to repair or replace the faulty product before taking any other action (example buying a replacement and expecting a refund).
For faults occurring in the first six months following delivery then the fault is assumed inherent in the product and we will repair or replace subject to being happy that the product has not been mis-used in any way. Many of our tools come with a lifetime guarantee, we are so confident in their performance. For these ranges we will repair or replace irrespective of the time that has lapsed since delivery. For other ranges, if more than six months has passed since delivery, the burden is on you to prove the fault existed at the time of delivery.
Ultimately you should be assured that we want to ensure you, our customers, are fully satisfied. We will always look to make a reasonable outcome with you in the event of dispute.