*How do I set up a customer account on the webseite?

 Just click the "My Account" button next to the trolley icon at the top of the page. Setting up an account is very easy.

 *How to keep items in my shopping cart?

Therefore,you need to sign in a online account,you can log in to the site at the beginning of your visit, and any items added to the basket will remain there for next time you log in.If you are not logged into your account, all items placed in the shopping basket will remain there for a short time.

 *If I send in an email request, How soon can I expect a response?

We will make every effort to respond to email requests on our website within 24 hours.

 *My Jardineer product has broken a fault, can you help me?

If the product was purchased less than 12 months ago,Remove the wear caused by unconventional use, misuse or accidental damage.Please contact us we.We may offer replacement products for you.


*Do your products provide lifetime warranty?

Jardineer’s product do not have a lifetime guarantee.Once the evaluation determines the quality problem, we will replace the defective product.If the product is damaged or malfunctions due to consumer misuse, that is, the product is not used as intended, it will not be replaced


Tools caring


*How do I look after my tools?
All tools should be store in a dry place,away from damp.Keep the tools as sharp as possible.We recommend you regulary sharping by professional steps.Sharp blades are good for the health of plants

*What should I do to care for my pruning tools?
Lightly oil blades for longer product life,Wipe clean after each use to prevent sap heap up.Tighten the screws regularly to extend the life of your tool

*Do you have a repair service?
Yes,If one of these tools develops a fault we are happy to replace it free of charge.

*My scissors are rusty, how can I restore it?
Try using good oil,clean and sharpen shears.At first,use old rag to clean the shears,and with the help of sharping steel to return the blade to its original sharpness.