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    1. What is a garden trellis and what is its use?

    A garden trellis is a framework designed to support climbing plants and flowers. It can be used to create beautiful vertical garden features, define spaces, add privacy, and increase growing area especially in smaller gardens. Garden trellis be used for both decorative purposes and plant support.

     

    1. What materials are commonly used for garden trellises?

    Our garden trellises are crafted from durable and weather-resistant materials such as high-quality metal, ensuring longevity and reliability in various outdoor conditions.

     

    1. Can I customize the size and design of a garden trellis to suit my specific needs?

    We offer a range of sizes and designs for our garden trellises. You can select the one that best suits your garden's dimensions and aesthetic preferences, but product customization is not currently supported and we'll try to develop that.

     

    1. How do I install a garden trellis securely in my garden? 

    Our garden trellises come with detailed installation instructions to guide you through the process. Typically, they can be securely anchored to the ground or attached to existing structures, ensuring stability and proper support. Most of our customers find the process straightforward. However, if you encounter any difficulties, our customer support team is always ready to assist you. Please feel free to contact us via e-mail.

     

    1. What types of plants are suitable for growing on a garden trellis? 

    Trellises are perfect for any climbing or vining plant. Common choices include roses, clematis, ivy, peas, cucumbers, and many more. Be sure to consider the mature size and weight of the plant when selecting a trellis.

     

    1. How do I attach plants to a garden trellis and ensure proper support?

     Depending on the plant, you can use soft ties, plant clips, or twine to gently secure the stems or tendrils to the trellis. Regularly check the attachment points and adjust as the plants grow, ensuring proper support and preventing damage.

     

    1. How do I clean and maintain a garden trellis to ensure its longevity?

     Our arbours are constructed from weather-resistant materials designed to withstand various outdoor conditions. However, extreme weather events may necessitate additional measures to protect your arbour. Regularly inspect your garden trellis for any debris or plant residue and gently clean it using mild soap and water. Avoid using harsh chemicals or abrasive materials that may damage the finish. Proper maintenance will help extend its lifespan.

     

    1. What are the shipping costs and delivery times?

     Free shipping on orders over $120, and delivery times vary based on location and order size, generally 4-10 days. For any further questions about shipping or delivery, please feel free to contact our customer service team.

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  • THE UNITED STATES
3-5 Days Shipping

30-Day Return Policy

Loyalty Program

Affiliate Programs

Frequently  asked Questions

Do you offer free shipping? And how about delivery times?

We appreciate your interest in our products! While we don't offer free shipping, we strive to provide affordable and transparent shipping rates tailored to your order's price range. Our shipping charges are as follows:

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For orders with a quantity of 2 items or less:

  • $0 - $50: $10.5
  • $50.01 - $75: $12.5
  • $75.01 - $100: $14.5
  • $100.01 - $125: $16.5
  • $125.01 - $175: $22.5
  • $175.01 - $225: $26.5
  • $225.01 - $275: $28.5
  • $275.01 - $325: $32.5
  • $325.01 - $375: $36.5
  • $375.01 - $425: $40.5
  • Over $425.01: 13% of total order

For orders with a quantity of 3 items or more:

A base shipping fee of $40 will be charged. For each additional item, there will be an extra charge of 2% of the total value of the items in your shopping cart.

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We hope this visual representation helps you understand our shipping charges more clearly.

Please note that all amounts mentioned above are based on the original prices of the items, and any discounts applied will not affect the shipping fee policy.

Delivery times vary based on location and order size, generally 4-10 days. If you have any further questions, please don't hesitate to reach out. We're here to assist you!

Can you offer some product suggestions to build my garden?
  • Absolutely! We are a one-stop garden solution and would be delighted to assist you in planning your garden in a simple and enjoyable way. Our team is here to provide you with product suggestions that will make your garden beautiful and enhance your gardening experience. While we may not consider detailed factors such as soil type and sunlight exposure in this easy plan, we'll make sure to recommend products that are versatile and suitable for a wide range of garden setups.
  • Please contact our customer service email, and let us know your preferences, the size of your garden, and any specific features you'd like to incorporate. Our experts will suggest appropriate garden arches, gardening tools, kids' garden tools, and garden raised beds that will complement your space and help you create a charming garden atmosphere.
What is your return policy and warranty coverage for the garden products?
  • We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you are unsatisfied with your purchase, please email us at customer-service@jardineer.com before sending any product back to our warehouse. To be eligible for a refund, the unused products must be in their original condition and packaging. Please note that customers are responsible for the return shipping costs. Please refer to the policy details.
  • While we do not offer warranty coverage, we strive to provide high-quality products that meet your expectations. If you encounter any issues with your purchase, please contact us, and we will work with you to find a satisfactory solution.

Can you introduce your loyalty program?

Our Loyalty Program is designed to recognize and reward our valued customers like you! Click here for details on what you need to do.

1. Become a Member

As a member of our program, you can earn JardinBucks, unlock exciting rewards, and enjoy exclusive benefits.

2. JardinBucks

With our JardinBucks program, you can earn points in various ways, allowing you to unlock rewards and discounts on your future orders.

Here's how it works:

  • Placing Orders: For every dollar you spend on our store, you'll earn 5 JardinBucks. The more you shop, the more points you accumulate!
  • Following Us on Social Media: Connect with us on our social media accounts (such as Facebook, Instagram, Twitter) and earn points. Simply follow our accounts to stay updated with our latest news, promotions, and product releases while earning points.
  • Other Engagement Activities: We'll have additional ways for you to earn JardinBucks, such as participating in surveys, leaving product reviews, or signing up for our newsletter. Keep an eye out for these opportunities!

Once you've collected enough Jardinbucks, you can redeem them for discounts on your future orders. For instance, you can exchange 500 JardinBucks for a $10 off coupon, which can be applied towards your purchase.

3. Referrals

Our referral program enables you to spread the love to your friends and earn rewards together. Simply share your unique referral link with your friends, and when they make their first purchase using your link, both you and your friend will receive a generous reward of $15 off coupon. It's a fantastic way to share the benefits while enjoying the perks of our Loyalty Program.

Can you introduce your affiliate program?

We are currently working on launching our Affiliate Program and are excited to bring you this opportunity soon. We understand your anticipation and appreciate your patience as we finalize the program details. Please stay tuned for updates and announcements regarding our Affiliate Program. We can't wait to share more information with you and provide you with the chance to become a valued affiliate. Thank you for your interest and support!

Need help deciding? Contact Us

Need help deciding? Contact Us